FAQs

Koox Agency launched in 2020 with the aim to offer cost-effective subscription-based creative solutions to small to medium-sized businesses. Koox Agency is now a thriving, female-led team of creative professionals that are dedicated to making your brand stand out from the crowd.

At Koox Agency our core values centre around community, growth and creativity. Our team are passionate about media, genuine about how much they care about our clients and authentic with the approach they take.

As a creative agency, we have a team of experts with different areas of expertise to ensure we deliver the best quality services possible & our most popular services are digital marketing and social media management. We excel in the food, beverage and lifestyle industries, however we would welcome businesses from other industries if they are in need of our support.

That depends on you. When you choose to work with Koox Agency, we’ll work as an extension of your team. We’ll have as many consultations as needed to get to know your business from the inside out. From then, it’s up to you how much involvement you’d like. If you’re looking to save as much time as possible, we’ll develop a system where you stay up to date with your business's marketing activity without spending too much of your time on it. Our goal is to make your job easier, so we are always willing to be flexible to your needs.

We are a creative agency, meaning we offer a wide range of services that will help your business look amazing to your audience. Whether that be digital marketing, branding or events. If you’d like more information about our full range of services, click here or email us at hello@kooxagency.co.uk

Having a strong in-house team is a fantastic position to be in. But most businesses don’t have the budget to employ a CMO, Head of Marketing, Marketing Manager and/or Marketing Assistant(s) - or often even a need for such firepower. They might only need 5 hours of strategy, 15 hours of management, 30 hours of support, etc.

If you hire somebody too junior, they might not have enough experience to draft an entire marketing plan. If you hire too senior, you will be overpaying for the support that could be delegated to a more junior person (or overloading your assisting staff). If you are among the leading businesses that have a strong internal structure, you could still benefit from platform training, martech recommendations or campaign and content ideas, allowing your team to work to its full potential.

With freelancers, you address the issue of overhead, but not always the delivery. It could be challenging to assess freelancers' skill sets, particularly if you are hiring them to fill in an existing knowledge gap. In the best-case scenario, the freelancer still needs to be managed to deliver the work within the given brief - on time and within the budget. For some, this is okay. Others rather appoint an agency that takes care of the hassle and provides more flexibility.

Yes! If you’d like to see examples of our work, you can check out our portfolio here

That depends on your needs. Sometimes a consultation will be required to get an accurate quote. If you’re just looking for social media, we have subscription-based packages that you can customise, all prices for our social media packages can be found here.

We are extremely committed to making our customers happy. Seeing our clients’ businesses grow is our favourite pastime and when you succeed so do we.

When agreeing to work with us we ask that you commit to a 12-month contract with a 6-month minimum. After that, it’s a rolling monthly contract. We’re not interested in locking clients into long contracts. We want you to stay with us because we’re generating your business great results. We’re proud of our client retention rate. In fact, we’ve been working with some of our clients ever since Koox Agency started.

Yes, mostly all the work we do for your business is done in-house. However, to ensure you have the best possible outcome we will sometimes call upon our trusted network of graphic designers, illustrators, web developers and video producers to help with projects that can help enhance your digital marketing activity.

Getting to truly understand your business is something we take very seriously at Koox Agency. We dedicate a great amount of time getting to know you and your business so that we come up with the most effective strategy possible.

Aside from our initial consultation call where we ask all the right questions to start to understand your business from the inside out, we also do a lot of research into your industry and spend time analysing external and internal data. We listen to your audience on social media to get an idea of the things they expect from your business, and lastly, we take a detailed look into your competitors and what they’re doing online. All this helps us to gain the best possible understanding of your business and industry.

When you start working with us, we’ll arrange a consultation call with you where we will get to know your business and all the information we need to put together a comprehensive 12-month strategy. The strategy will include a calendar of what we plan to deliver and when.

Please get in touch at hello@kooxagency.co.uk and we will get back to you shortly.